Terms and Conditions
PAYMENT
1. We must receive payment in full for the price of the service before your EPC is delivered. We will confirm that your payment has been received by sending an email to you at the email address you provided in your order form.
2. We will aim to contact you within 48 hours of receipt of payment using at the telephone number you provided to arrange a visit to the property at a suitable time.
3. Edward P Carlson ltd does not send receipts or booking confirmations by post. You must use the electronic receipt of payment as the only means of receipt of payment.
4. You can request to reschedule your survey on 0800 158 8295. A minimum notice of 2 working days is required to reschedule a survey.
5. A fee of £20 will be applicable for rescheduling a survey.
6. If the notice is less than 2 working days we may not be able to reschedule a survey and we may not be able to provide a refund of fees.
7. If your order is registered under an incorrect price, your survey may be cancelled or an additional fee maybe due. The energy performance certificate will not be delivered to you until the additional payment is made.
DELIVERY AND PERFORMANCE
1. At the time agreed an energy surveyor (the Assessor) will visit your property to carry out a visual inspection of the property (the Survey).
2. The Survey will be limited to a visual inspection of the property during which the Assessor will take note of certain aspects of the property related to energy performance.
3. The Assessor will use these notes and will input them in special software that will produce the Energy Performance Certificate (the Certificate).
WHAT THE ASSESSOR WILL AND WILL NOT DO. WHAT THE SURVEY WILL AND WILL NOT SHOW
4. The Assessor will not attempt to enter parts of the property where access is not provided, such as sealed lofts and locked rooms.
5. The Assessor will not express an opinion about or advise upon the condition of uninspected parts or issues not related to the energy performance of the property.
6. The Assessor will not undertake any tests of the drains, heating, electrical or gas installations, domestic appliances or any other services.
7. The Assessor will not arrange for any investigation to be carried out to determine whether or not any hazardous material has been used in the construction of the property. The Assessor will be unable to report that the property is free from risk in this respect.
8. The Assessor will not carry out a building survey, valuation survey, environmental, geographical or any other survey apart of the energy performance survey.
9. The Assessor will not give any assurance that there are no underground mineral works within the site or its vicinity.
10. The Assessor will inspect and report about the energy performance aspects of the structure. The Assessor will not report or guarantee that the structure meets building regulations or the ground has sufficient load bearing strength to support the structure.
11. The Certificate will show a rating of the property’s energy performance and carbon emission which will be marked on a standard scale.
12. The Survey may show recommendations for energy performance improvement and reduction of running costs.
EXCLUDED PROPERTIES
Certain types of properties such as places of worship, derelict properties, may be legally excluded from the requirement of an energy performance certificate.
ACCESS TO THE PROPERTY
1. You must ensure that access is provided to the property at the time agreed for the assessment. The Assessor will not do an external survey or a drive-past survey. Access to the property must be available at the time agreed.
2. Also, you must ensure that access is provided to all parts of the house including the loft (if existing). Failure to do so may result in poor collection of information and subsequently poor energy rating.
3. For safety reasons the Assessor will not carry out the Survey if there are certain pets, such as aggressive dogs, in the property.
4. The Assessor may not carry out the Survey if there are children in the property, unless there is an adult with them.
5. Should any of the above occur, you will still be liable for the cost of the Survey and should you wish to reschedule the Survey you must make a new payment.
CANCELLATION BY YOU
1. Once an order for a Survey has been processed it cannot be cancelled. The payment is non-refundable.
2. You will not be refunded if there are circumstances that prevent you from attending the property, unless a request is made from the Client to reschedule the Survey, given the notice requirements stated above.
CANCELLATION BY US
We reserve the right to cancel the order if:
1. we do not have enough Assessors to carry out your order;
2. the Assessors do not work in your area;
3. there is a conflict of interest
4. there is contamination in the property or health and safety considerations, such as unsafe access, presence of hazardous materials, etc.
If Edward P Carlson cancels the order we will contact you by email or telephone and will either offer an alternative or re-credit to your account any sum you have paid to us as soon as possible. We will not be obliged to offer any additional compensation.
SPECIAL CONDITIONS
3. We reserve the right to cancel the contract between us if the Assessor receives pressure to produce an inaccurate energy performance certificate. You can contact us to express a difference of opinion or dispute a decision using our email address. Also, a copy of the surveyor’s Complaints Procedure will be available on request.
CONFLICT OF INTEREST
Any financial or personal interest in your property or sale or rental of your property by an employee or contractor of Edward P Carlson ltd will constitute a conflict of interest. We will notify you in writing or by email that such conflict of interest exists. In this case 9yards may not be able to carry out the Survey. We may recommend an alternative service provider or re-credit to your account any sum you have paid to us.
ISSUE OF CERTIFICATE AND LIABILITY
1. We will aim to provide the Energy Performance Certificate (the Certificate) to you within a reasonable time, usually within 3 working days. This time can not be guaranteed.
2. The Certificate which you obtain as a result of the visit from our energy surveyor is marked on a standard scale and we are in no way liable for the grade awarded to your property in the Certificate.
3. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation.
COMPLAINTS AND NOTICES
A complaint under or in connection with the service provided by 9yards should be sent to us via our Contact link in our website by filling and sending electronically a standard form.
Notices to us must be delivered to our address below.
Edward P Carlson Ltd, 41 Cherry street, Blackburn, BB1 1NT
Email: anawaz@epcarlson.co.uk
Notices to you will be posted or emailed to the address you supplied at the time of your order.
A copy of the surveyor’s complaints procedure is available on request.
EVENTS BEYOND OUR CONTROL
The Company shall have no liability to you for any failure to deliver services you have ordered or any delay in doing so that is caused by any event or circumstance beyond our control including, without limitation, strikes and other industrial disputes, breakdown of systems or network access, weather conditions, flood, fire, explosion or accident.
INVALIDITY
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these terms and conditions will not be affected.
PRIVACY
When you place an order with Edward P Carlson ltd we will record your name, postal address, email address, telephone number(s).
We gather this information to allow us to process any orders you have made. The relevant information is then used by us, our agents and sub-contractors to communicate with you on any matter relating to the progress of any order and the provision of the service in general.
We may also use aggregate information and statistics for the purposes of monitoring usage of the our service in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
We may also wish to provide you with information about special offers and promotions of the website or any other service or products we think may be of interest to you. Edward P Carlson Ltd will implement the best possible security procedures in order to keep information confidential.
REVISIONS
This agreement may be revised at any time, without notice, by displaying the revised agreement on the Website.
ENTIRE AGREEMENT
These terms and conditions, together with our product and service prices, contact details and privacy policy, set out the whole of our agreement relating to the supply of our services to you by us and use of the Website.
GOVERNING LAW
The contract between us shall be governed by and interpreted in accordance with Northern Ireland law and the courts shall have jurisdiction to resolve any disputes between us.
1. We must receive payment in full for the price of the service before your EPC is delivered. We will confirm that your payment has been received by sending an email to you at the email address you provided in your order form.
2. We will aim to contact you within 48 hours of receipt of payment using at the telephone number you provided to arrange a visit to the property at a suitable time.
3. Edward P Carlson ltd does not send receipts or booking confirmations by post. You must use the electronic receipt of payment as the only means of receipt of payment.
4. You can request to reschedule your survey on 0800 158 8295. A minimum notice of 2 working days is required to reschedule a survey.
5. A fee of £20 will be applicable for rescheduling a survey.
6. If the notice is less than 2 working days we may not be able to reschedule a survey and we may not be able to provide a refund of fees.
7. If your order is registered under an incorrect price, your survey may be cancelled or an additional fee maybe due. The energy performance certificate will not be delivered to you until the additional payment is made.
DELIVERY AND PERFORMANCE
1. At the time agreed an energy surveyor (the Assessor) will visit your property to carry out a visual inspection of the property (the Survey).
2. The Survey will be limited to a visual inspection of the property during which the Assessor will take note of certain aspects of the property related to energy performance.
3. The Assessor will use these notes and will input them in special software that will produce the Energy Performance Certificate (the Certificate).
WHAT THE ASSESSOR WILL AND WILL NOT DO. WHAT THE SURVEY WILL AND WILL NOT SHOW
4. The Assessor will not attempt to enter parts of the property where access is not provided, such as sealed lofts and locked rooms.
5. The Assessor will not express an opinion about or advise upon the condition of uninspected parts or issues not related to the energy performance of the property.
6. The Assessor will not undertake any tests of the drains, heating, electrical or gas installations, domestic appliances or any other services.
7. The Assessor will not arrange for any investigation to be carried out to determine whether or not any hazardous material has been used in the construction of the property. The Assessor will be unable to report that the property is free from risk in this respect.
8. The Assessor will not carry out a building survey, valuation survey, environmental, geographical or any other survey apart of the energy performance survey.
9. The Assessor will not give any assurance that there are no underground mineral works within the site or its vicinity.
10. The Assessor will inspect and report about the energy performance aspects of the structure. The Assessor will not report or guarantee that the structure meets building regulations or the ground has sufficient load bearing strength to support the structure.
11. The Certificate will show a rating of the property’s energy performance and carbon emission which will be marked on a standard scale.
12. The Survey may show recommendations for energy performance improvement and reduction of running costs.
EXCLUDED PROPERTIES
Certain types of properties such as places of worship, derelict properties, may be legally excluded from the requirement of an energy performance certificate.
ACCESS TO THE PROPERTY
1. You must ensure that access is provided to the property at the time agreed for the assessment. The Assessor will not do an external survey or a drive-past survey. Access to the property must be available at the time agreed.
2. Also, you must ensure that access is provided to all parts of the house including the loft (if existing). Failure to do so may result in poor collection of information and subsequently poor energy rating.
3. For safety reasons the Assessor will not carry out the Survey if there are certain pets, such as aggressive dogs, in the property.
4. The Assessor may not carry out the Survey if there are children in the property, unless there is an adult with them.
5. Should any of the above occur, you will still be liable for the cost of the Survey and should you wish to reschedule the Survey you must make a new payment.
CANCELLATION BY YOU
1. Once an order for a Survey has been processed it cannot be cancelled. The payment is non-refundable.
2. You will not be refunded if there are circumstances that prevent you from attending the property, unless a request is made from the Client to reschedule the Survey, given the notice requirements stated above.
CANCELLATION BY US
We reserve the right to cancel the order if:
1. we do not have enough Assessors to carry out your order;
2. the Assessors do not work in your area;
3. there is a conflict of interest
4. there is contamination in the property or health and safety considerations, such as unsafe access, presence of hazardous materials, etc.
If Edward P Carlson cancels the order we will contact you by email or telephone and will either offer an alternative or re-credit to your account any sum you have paid to us as soon as possible. We will not be obliged to offer any additional compensation.
SPECIAL CONDITIONS
3. We reserve the right to cancel the contract between us if the Assessor receives pressure to produce an inaccurate energy performance certificate. You can contact us to express a difference of opinion or dispute a decision using our email address. Also, a copy of the surveyor’s Complaints Procedure will be available on request.
CONFLICT OF INTEREST
Any financial or personal interest in your property or sale or rental of your property by an employee or contractor of Edward P Carlson ltd will constitute a conflict of interest. We will notify you in writing or by email that such conflict of interest exists. In this case 9yards may not be able to carry out the Survey. We may recommend an alternative service provider or re-credit to your account any sum you have paid to us.
ISSUE OF CERTIFICATE AND LIABILITY
1. We will aim to provide the Energy Performance Certificate (the Certificate) to you within a reasonable time, usually within 3 working days. This time can not be guaranteed.
2. The Certificate which you obtain as a result of the visit from our energy surveyor is marked on a standard scale and we are in no way liable for the grade awarded to your property in the Certificate.
3. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation.
COMPLAINTS AND NOTICES
A complaint under or in connection with the service provided by 9yards should be sent to us via our Contact link in our website by filling and sending electronically a standard form.
Notices to us must be delivered to our address below.
Edward P Carlson Ltd, 41 Cherry street, Blackburn, BB1 1NT
Email: anawaz@epcarlson.co.uk
Notices to you will be posted or emailed to the address you supplied at the time of your order.
A copy of the surveyor’s complaints procedure is available on request.
EVENTS BEYOND OUR CONTROL
The Company shall have no liability to you for any failure to deliver services you have ordered or any delay in doing so that is caused by any event or circumstance beyond our control including, without limitation, strikes and other industrial disputes, breakdown of systems or network access, weather conditions, flood, fire, explosion or accident.
INVALIDITY
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these terms and conditions will not be affected.
PRIVACY
When you place an order with Edward P Carlson ltd we will record your name, postal address, email address, telephone number(s).
We gather this information to allow us to process any orders you have made. The relevant information is then used by us, our agents and sub-contractors to communicate with you on any matter relating to the progress of any order and the provision of the service in general.
We may also use aggregate information and statistics for the purposes of monitoring usage of the our service in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
We may also wish to provide you with information about special offers and promotions of the website or any other service or products we think may be of interest to you. Edward P Carlson Ltd will implement the best possible security procedures in order to keep information confidential.
REVISIONS
This agreement may be revised at any time, without notice, by displaying the revised agreement on the Website.
ENTIRE AGREEMENT
These terms and conditions, together with our product and service prices, contact details and privacy policy, set out the whole of our agreement relating to the supply of our services to you by us and use of the Website.
GOVERNING LAW
The contract between us shall be governed by and interpreted in accordance with Northern Ireland law and the courts shall have jurisdiction to resolve any disputes between us.
